How does it handle storm make-safe and urgent claims?

Urgent make-safe mail is prioritised with builder-network and policy context so your team can authorise temporary works quickly without losing the audit trail.

What about IDR and statutory timelines?

IDR and workers-comp style notices are flagged with clocks and drafted responses so statutory steps are not missed while evidence is still being gathered.

Which insurance systems does it connect to?

Common stacks include policy admin, claims systems, builder networks, and Xero, with Atlas grounding answers in your wordings and claims SOPs.

Does it replace claims handlers?

It removes the scavenger hunt across policy, claim file, and email before each reply — not the coverage judgment.

How does it handle storm make-safe and urgent claims?

Urgent make-safe mail is prioritised with builder-network and policy context so your team can authorise temporary works quickly without losing the audit trail.

What about IDR and statutory timelines?

IDR and workers-comp style notices are flagged with clocks and drafted responses so statutory steps are not missed while evidence is still being gathered.

Which insurance systems does it connect to?

Common stacks include policy admin, claims systems, builder networks, and Xero, with Atlas grounding answers in your wordings and claims SOPs.

Does it replace claims handlers?

It removes the scavenger hunt across policy, claim file, and email before each reply — not the coverage judgment.

Industries / Construction E-Commerce Finance Healthcare Insurance Law Firms Logistics Mortgage Real Estate SaaS Travel

PreSorted for Insurance

Coverage answers with citations - at claim speed .

Storm claims, coverage disputes, lapsed policies, statutory notifications. PreSorted reads each message, checks the policy system and your PDS, opens the claim, dispatches make-safe - and routes the sensitive decisions to senior hands. Nothing promised the policy doesn't support.

See email cases Talk to sales

This morning's inbox - classified 1 ready to send 3 needs review 1 gated

5 Of 5 Prepared

Storm damage - roof and fence - need urgent assessment

24 min 1 min

Storm Claim Medium Risk Urgent

Burst pipe claim - we are lodging a formal dispute

44 min 1 min

Coverage Dispute Medium Risk IDR

Making a claim - car accident yesterday

30 min + delay 45 sec

Lapsed Policy High Risk Senior Review

Your client damaged my fence - claim reference needed

21 min 1 min

Third-Party Claim Low Risk Approve

Worker injured on site - need to lodge a claim

28 min 1 min

Workers Comp Medium Risk Statutory

The Claims Inbox Problem

The worst reply is the confident wrong one.

Every claims email is coverage law, compassion, and a statutory clock - at the same time.

27 min avg per email

Weather doesn't wait for triage

If make-safe isn't arranged before tonight's rain, tomorrow's interior damage becomes tomorrow's dispute.

Disputes are regulated

IDR timeframes and AFCA referral rights are legal obligations - wording them wrong creates regulatory exposure.

The hardest emails are the lapsed ones

An accident on a lapsed policy needs accuracy and compassion - and must never create false hope.

Statutory clocks everywhere

WorkSafe notification windows, IDR response deadlines, claim acknowledgement standards - all ticking.

PreSorted retrieves the policy, cites the PDS, and never confirms coverage the file doesn't support - fast where it's safe, careful where it counts.

How PreSorted Fits Insurance

Core + Atlas + Hub for the claims desk.

From FNOL to IDR - every email pattern a claims team sees, covered.

PreSorted
Core

Patterns for claims, disputes, third-party contact, statutory notifications; lapsed-policy claims lock to human review.

PreSorted
Atlas

PDS terms, IDR procedure, AFCA wording, state obligations - cited exactly, every time.

PreSorted
Hub

policy-system lookups & claims builder-network dispatch claims document packs

Insurance Email Cases

Five real claims emails, handled end to end.

Expand each case to see what PreSorted reads, checks, drafts, and proposes - and where your team decides.

1 Read

POL-HOME-9921 roof lifted fence collapsed rain expected tonight

2 Reason

Policy system: storm damage covered, emergency make-safe included Builder network: preferred emergency builder available in region Claim CLM-2026-0551 created

3 Draft

“ “Keep receipts for any emergency materials… do not arrange permanent repairs until a loss assessor has inspected. ”

Confirmation with protective instructions "

4 Propose

⚑ Emergency builder dispatch - contact within 2 hours, before the wea… Claim record + assessor booking

Approve

The make-safe beats the rain, and the dispute never starts.

Review Trace Edit Draft Approve & Send Escalate

The Claims Inbox Problem

The worst reply is the confident wrong one.

Every claims email is coverage law, compassion, and a statutory clock - at the same time.

27 → 0.5

Minutes per email

Average manual handling of 27 minutes per email, prepared by PreSorted in under 30 seconds.

2 hrs

Make-safe dispatched

Weather-critical claims get a builder moving the same hour - not the next morning.

100%

IDR & AFCA wording

Regulated rights and timeframes stated correctly on every dispute, every time.

Coverage confirmed in error

Lapsed and disputed policies lock to human review - the system never over-promises.

Timing based on the PreSorted insurance workflow library - real email workflows, before and after.

The Claims Inbox Problem

The worst reply is the confident wrong one.

Every claims email is coverage law, compassion, and a statutory clock - at the same time.

Ps Policy admin system Cl Claims system Bn Builder network

Xero

PreSorted Atlas ＋ Underwriting systems on request

FAQ

Before you decide.

Straight answers for claims teams on coverage, IDR, and escalation.

No. Coverage disputes, lapsed-policy claims, and senior-review cases stay gated. PreSorted assembles policy, claim history, and a draft path for human decision.

PreSorted for Insurance

Fast where it's safe. Careful where it counts.

Claims opened in seconds, make-safe before the weather, disputes worded to the letter - and the hard calls kept human.

Book a claims walkthrough Explore Platform

Enterprise ready · SOC 2 · 50+ connectors

Coverage answers with citations - at claim speed .

The worst reply is the confident wrong one.

Weather doesn't wait for triage

Disputes are regulated

The hardest emails are the lapsed ones

Statutory clocks everywhere

Core + Atlas + Hub for the claims desk.

Five real claims emails, handled end to end.

Storm damage roof and fence — need urgent assessment Medium Risk

Burst pipe claim insurer says tenant liable — we disagree Medium Risk

Making a claim car accident yesterday High Risk

Your client damaged my fence claim reference needed Low Risk

Worker injured on site need to lodge a claim Medium Risk

The worst reply is the confident wrong one.

Minutes per email

Make-safe dispatched

IDR & AFCA wording

Coverage confirmed in error

The worst reply is the confident wrong one.

Before you decide.

Can PreSorted accept or deny claims without an adjuster?

How does it handle storm make-safe and urgent claims?

What about IDR and statutory timelines?

Which insurance systems does it connect to?

Does it replace claims handlers?

Fast where it's safe. Careful where it counts.