Case Studies
Real teams, real inboxes, real numbers - how PreSorted changed the way these businesses handle inbound email.
Some client identities are withheld due to confidentiality and engagement agreements. References are available where appropriate.
Construction & Building
How a building brokerage cut variation-request handling from 35 minutes to under 30 seconds
This brokerage manages variation requests across 17 builder partners, each with its own approval policy. PreSorted checks the right policy, updates HubSpot, and creates the monday.com job automatically.
Finance & Mortgage
How a mortgage brokerage stopped manually keying loan documents into their CRM
This brokerage was manually re-entering borrower details from every emailed document into their CRM. PreSorted now reads each document, matches it to the right loan file, and updates the CRM directly.
Real Estate
How a Victorian real estate group untangled tenant, buyer, and inspection email in one inbox
This group's shared inbox mixed maintenance requests, buyer leads, and inspection bookings with no way to tell them apart quickly. PreSorted now reads each one, checks the property system, and routes it correctly.
Travel
How a travel agency handled a flight-disruption email spike without burning out its team
When a major carrier cancelled flights across a holiday weekend, this agency's inbox exploded. PreSorted checked each traveler's booking and the airline's disruption policy before a single reply went out.